Privacy Policy

1. Introduction

True Grit Auto ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, which connects vehicle owners with independent automotive technicians.

By using True Grit Auto, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, and password
• Profile information: phone number, location, bio, certifications, and specialties (technicians)
• Vehicle information: make, model, year, VIN, license plate, and mileage
• Job postings: repair descriptions, photos, preferred dates, and budget
• Payment information: processed securely through Stripe (we do not store card numbers)
• Messages and communications sent through our platform

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited and actions taken within the app
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

• To create and manage your account
• To connect customers with qualified technicians
• To process payments and manage billing
• To send job notifications, acceptance emails, and platform updates
• To facilitate messaging between customers and technicians
• To improve our platform and user experience
• To enforce our Terms of Service and prevent fraud
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Between users: When a technician is accepted for a job, relevant contact and job details are shared between the customer and technician to facilitate the repair.
• Stripe: Payment data is handled by Stripe, Inc. Please review Stripe's Privacy Policy.
• Service providers: We use third-party services to operate our platform (e.g., email delivery, hosting). These providers only access your data to perform services on our behalf.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure payment processing via Stripe, and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Data portability

To exercise any of these rights, contact us at privacy@truegritauto.net.

8. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can control cookie settings through your browser, though disabling cookies may affect platform functionality.

9. Children's Privacy

True Grit Auto is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice in the app. Your continued use of True Grit Auto after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: